Join us here at Elior as a WFM Coordinator and become the go-to expert for all things workforce management. From supporting colleagues and managers with systems and scheduling to keeping data accurate and processes compliant, you'll play a key role in keeping our people and operations running smoothly.
What you'll be doing...
As Workforce Management Coordinator, you will serve as a key point of contact for workforce management inquiries, providing support and guidance to colleagues, managers, and team leaders.
System Admin and First Line Support:
Act as a point of contact for WFM-related queries from colleagues, managers, and team leaders.
Support colleagues with downloading the Dayforce App and setting up their Multi-Factor Authentication.
Support onboarding of new starters with correct system setup (e.g. shift templates/rotations).
Escalate any system issues or user problems to the WFM lead.
Time and Attendance Checks:
Support managers with approving hours, managing exceptions, and resolving queries.
Reporting and Data Accuracy:
Run basic WFM reports (e.g. worked hours, absence summaries, shift coverage).
Help spot errors or gaps in data and ensure regular data cleansing.
Links with People Services and Operations:
Work closely with HRSD and HRBPs, Payroll, and Ops Managers to keep colleague data aligned.
Share updates on changes to hours, roles, or absences.
Support in system rollouts, testing, or training sessions where needed.
Usage Monitoring and Compliance:
Monitor WFM usage data to ensure adherence to agreed operational processes and highlight any areas of non-compliance.
Working pattern: Monday - Friday (hybrid working)
What can you bring? Experience in HR data management or administration
Good knowledge of HR systems (e.g. Workday, SAP, Oracle) and Microsoft Office
Strong attention to detail and organisational skills
Ability to work with confidential information professionally
Good communication and problem-solving skills
Basic understanding of data protection regulations (GDPR)
Proactive and collaborative approach
CIPD qualification or HR administration experience desirable
Brilliant Work Deserves Brilliant Perks!
At Elior, we believe that when you love where you work, it shows. That's why we make sure our team feels appreciated, supported, and set up for success! Here's what's waiting for you:
Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
Flexible working - including part time roles, because life doesn't run on a 9-5 schedule.
Plenty of Time to Unwind - 31 days of holiday, and after two years, even more with 33 days.
Leave for life's important moments - whether family, personal or unexpected.
Give back time - paid volunteering days for the causes you care about.
Room to grow - career development and learning opportunities for all stages of your career.
Wellbeing first - mental health support and wellbeing perks.
Financial security - pension schemes and life assurance.
Exclusive discounts - save on entertainment, leisure, and even travel!
One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage.
Why You'll Love Working Here
We're a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day.
And here's the best part - 87% of our team say they're proud to work here! Why? Because we create a place where you're listened to, trusted, supported, and valued.
Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you!
We Celebrate You!
At Elior, diversity and inclusion aren't just policies, they're who we are. We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.
Need any support or adjustments during the application process? Just let us know - we're happy to help!
Ready to join us? Hit 'Apply Now' and let's chat!
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