Overview
Sytner Group has a rare and very exciting opportunity for an experienced Centre Manager to join our management team at Leeds Trade Parts Specialists (TPS).
TPS provides independent garages and bodyshops with high-quality Genuine Parts and products to service and repair Volkswagen Group vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that aims to offer an motivating and inclusive workplace where people are recognised, rewarded and encouraged to learn and develop.
Nationally launched as a new brand concept in 2006, TPS operates on an Agency Model; Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth in both turnover and the number of Centres across the country.
What will you be doing?
As Centre Manager you will be responsible for leading, managing and motivating your TPS team to deliver and achieve the Centre’s business plans and objectives, to ensure excellence in customer service, to develop strategic plans and ensure all processes are in place to run a successful TPS Centre.
* Ensure that the Centre targets and business objectives are achieved
* Translate overall sales targets into departmental targets and, with first line management, set challenging but achievable goals
* Ensure the team is motivated, recognised and incentivised
* Create Personal Development Plans, monitor progress and provide developmental or corrective support where required
* Create a Manpower Plan for your centre and put a succession plan in place
* Create and maintain a customer centric culture in the business
* Maintain a high level of customer satisfaction via the team
* Work within the identified sales strategy to increase sales revenues within the team and devise and implement sales plans
* Regularly monitor business performance; identify opportunities for improvement and take action for any deviations
* Analyse internal and external market data to develop an understanding of potential sales opportunities
* Work to achieve the agreed business plan and budget, including controlling costs within approved parameters (including Gross Margin)
* Ensure compliance with business standards and processes, financial, legal and ethical guidelines (including Warranty)
* Maintain effective relationships with all stakeholders
* Ensure the overall security of stock and premises
What are we looking for?
* Proven ability or aptitude for leading and motivating a team to achieve business targets in a B2B environment
* A passion for providing a great customer service experience and the automotive industry
* Ability to communicate effectively and build strong relationships with key stakeholders
* Experience in devising strategies and implementing plans
* The ability to provide an exceptional customer service experience
* Ability to plan strategies and activities to grow and develop a business
* Sales focus and results orientation
* High degree of IT literacy and proficient use of MS Office
* Management experience
What We Can Offer You
At TPS we want to take you on a journey and give you a genuine platform to excel and achieve your career objectives. We are committed to attracting and developing our people and value the Learning and Development pathways Volkswagen Group have in place to ensure personal growth and career success. We retain our people by offering a motivating and inclusive workplace where talent is recognised and rewarded. We are committed to promoting inclusion for all, with diversity playing an important role in our business.
Why Sytner?
Sytner Group provides an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
* Enhanced Holiday Entitlement – 27 days plus bank holidays
* Company Car
* Industry-leading Maternity, Paternity and Adoption Pay
* Private Medical Insurance
* Recognition of Long Service every 5 years
* Discounted Car Schemes
* Career Development
* Enhanced Pension Entitlement
* One day a year paid voluntary / community work
We are committed to creating an equitable working environment where we value and respect every individual's contribution, supporting colleagues to thrive and achieve their full potential.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes/adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please contact us.
We represent over 23 of the world’s most prestigious vehicle brands across our 140 UK dealerships and pride ourselves on developing talent and building careers. Our colleagues have recently scored Sytner Group 89% on our colleague engagement survey.
Location: Leeds Trade Parts Specialists (TPS), Unit 1 South Leeds Trading Estate, Belle Isle Road, Leeds, West Yorkshire, United Kingdom, LS10 2DL
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