Join Our Team as a JLR Technical Advisor
Be Better – Be a part of not one, but two iconic brands!
Are you an automotive professional ready for a new challenge? Passionate about vehicles and providing exceptional service?
As a Technical Advisor, you’ll be part of a growing team, providing expert advice to our customers via telephone. You will be the go-to expert for customers seeking telephone fixes and support the business by dispatching patrols only where they are needed.
We value your growth and are committed to supporting you through specialised training, ongoing support, and tailored opportunities, ensuring you have the resources to achieve your goals with AA.
This is the job
Hours: 36.25 hours per week
Shifts: between 0800 – 1900, Monday to Sunday
Location: Oldbury, office-based role
As a Technical Advisor, you’ll provide expert advice to our customers via telephone, acting as the go-to expert for telephone fixes and supporting the business by dispatching patrols only where needed.
What will I be doing?
* Providing essential technical support, advice, and repair fixes to our customers, ensuring attendance only in genuine breakdown scenarios.
* Ensuring efficient communication and effective resolution of breakdowns.
* Meticulously recording data on relevant databases to contribute to management insights and facilitate decision-making. Computer literacy and confidence using various systems are essential.
* Providing clear advice, simplifying technical information for customer understanding, and delivering excellent customer service.
* Focusing on achieving results as a target-driven individual.
What do I need?
* Mechanical Qualifications: NVQ Level 3 in Light Vehicle Maintenance and Repair or an equivalent qualification, along with substantial, demonstrable experience in the Motor Vehicle Repair Industry.
* A Fixer/Problem Solver: Utilising your technical expertise to solve a variety of issues, finding solutions to blockers, and helping customers get moving again.
* A Master Communicator: Ability to take complex technical information and communicate it simply and effectively, instilling confidence in customers and Patrols.
* Flexible: Willing to work outside normal hours, including weekends, to accommodate breakdowns and car troubles.
Additional information
As a valued member of The AA, you’ll have access to a range of benefits including:
* Diverse learning and development opportunities to support your career progression.
* 25 days annual leave plus 8 bank holidays.
* Free AA breakdown membership from day 1!
* Discounts on AA products, including car and home insurance.
* Employee discount scheme with access to a car salary sacrifice scheme and discounts on healthcare, shopping, holidays, and more.
* Work save pension scheme with up to 7% employer contribution.
* Company-funded life assurance.
* Dedicated Employee Assistance Programme.
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and actively seeks people from diverse backgrounds to join us in an inclusive environment where you can be yourself, be empowered, and truly belong. We have five communities to bring together people with shared characteristics and backgrounds to drive positive change.
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