We are looking to recruit to expand our team of highly passionate, customer focussed and engaging people who can facilitate the process of running a smooth and safe rail replacement operation. You will work from a variety of key train stations, providing support to road transport operators and information to our passengers to ensure the operation runs exactly as planned. You should be a willing and enthusiastic person to assist our passengers with their queries whilst providing excellent communication to all drivers and customers whilst delivering a punctual bus service.
Role Detail
* General management of the pre-planned and emergency road transport and overseeing the replacement rail service for our customers
* Ensure drivers and vehicles meet our required standard
* Ensure journeys arrive and depart on time
* Ensure connections with appropriate train services
* Attempt to ensure that passengers are on the right vehicles
* Adjust the replacement service to take into account any changes in circumstances (i.e. Delays to train services, traffic delays, roadworks, accidents etc.)
* Assist with any failures in the delivery of the operation with the support of our Control team with the appropriate and sensible use of standby vehicles
* Adjustment of the service, where appropriate, to assist in maintaining high levels of punctuality
* Ensure a smooth train - bus - train transition process for our passengers
* Provide information and assistance to passengers, where required
* Help maintain a safe transfer and pick up/set down area for the customers
* Undertake passenger counts
* Communicate all problems likely to affect passengers to the relevant TOC control centre and work with the control staff to overcome any problems
* Act as the key point of contact with station staff in relation to the replacement service
Benefits
* Ultimate flexibility – pick and choose when you work, where you work
* Travel – You will have the ability to travel to different parts of the region/country depending on operational needs
* Competitive salary and range of other benefits and allowances
* Great opportunity to progress your career in a fast paced, forward thinking and innovative organisation
* Paid holiday accrual
* Contributory pension scheme
* Access to Arriva's employee assistance programme
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