Overview
At SWARCO Smart Charging, we shape the future of transport. As part of the global SWARCO Group, we develop cutting-edge technologies for intelligent, sustainable, and efficient mobility ecosystems worldwide. From advanced traffic management to EV charging, our work reduces congestion, enhances safety, and minimises environmental impact. Join our collaborative team, innovating for smarter, greener cities globally.
What you will do
We have a vacancy for a Field Service Technician this is a field-based role, and we would be open to having applications from candidates across the Carlisle area.
* Customer Support: Provide technical assistance and support to customers, including EV charging station operators, maintenance personnel, and end-users, to resolve technical issues and ensure smooth operation of EV charging infrastructure.
* Service/Contract Tasks: Support the Service & Contracts teams with any tasks that may be required to ensure maximum efficiency across the wider business.
* Remote Assistance: Offer remote technical support via phone, email, or remote desktop tools, guiding customers through troubleshooting steps and providing instructions for resolution.
* Documentation: Maintain accurate records of customer interactions, technical issues, and resolutions in the ticketing system, and contribute to the knowledge base for future reference.
Profile
What we are looking for
* At least 2 years’ experience in technical support or field service roles, preferably in the automotive, clean energy, or EV charging industry.
* Strong technical aptitude with the ability to troubleshoot hardware, software, and network-related issues effectively
* Excellent communication and interpersonal skills, with the ability to convey technical information clearly and concisely to customers of varying technical backgrounds.
* Customer-focused mindset with a passion for delivering exceptional service and building long-term relationships with customers.
* Flexibility to travel occasionally for on-site support and willingness to work outside regular business hours as needed to support customer needs.
Benefits
What we offer
* 25 days holiday plus the option to purchase more holiday.
* Generous employer pension contributions
* Employee Assistance Programme
* Employee discounts portal - Perkbox
* Life assurance
How to apply
Please apply by clicking on the link below and share your details.
Applications are shortlisted on a rolling basis, and we reserve the right to interview and appoint before any advertised closing date. We, therefore, encourage you to apply at the earliest opportunity to avoid disappointment. Applications received after the closing date will not be processed.
We have a responsibility to ensure that all employees are eligible to live and work in the UK; successful candidates must have the right to work in the UK by the start of their employment. We are an equal opportunities employer.
Become a part of SWARCO. We look forward to receiving your comprehensive application via the online tool.
Swarco Smart Charging
CPS Michelin Scotland Innovation Parc
Baldovie Road
Dundee
DD4 8UQ
Information on processing of your personal data is available at https://www.swarco.com/privacy-information-applicants.
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