Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries.
At Claranet, we’re experienced in implementing progressive technology solutions which help our customers solve their epic business challenges. We are agile, focused and experienced in business modernisation. Our approach helps customers make genuine, significant shifts in their business strategy, to deliver financial savings, boost innovation, and create a resilient business. We continually invest in our people and the latest technologies, so our customers get peace of mind knowing that they have access to the best talent and services.
We offer an extensive benefits package that you can tailor to your needs, inclusive of a matching contribution pension scheme, healthcare, insurance, dental, discounted gyms and app supported benefit access.
We proudly support local charities in each of our office locations, support employees with paid charity leave, organise key charity fundraising event per year and have a dedicated committee responsible for supporting employee’s fundraising efforts.
Claranet are one of the 10 founding members of TC4RE (Technology Community for Racial Equality.) Being a part of a group of leading UK technology organisations, we are dedicated to building a more diverse and inclusive workforce. We are also very proud members of Tech Talent Charter, a government supported, industry-led membership group created to address the UK’s tech talent shortage and diversity gap through collective action.
The Release and Assurance Analyst is responsible for ensuring that upgrades?This involves working on actions related to the release process, including testing, quality assurance, and documentation. The role is responsible for monitoring alerts, analysing reports and scheduling tasks to patch services, carry out maintenance and resolve issues relating to service health.
We are seeking an Analyst, with a customer service mindset and understanding of operational methodologies, to become a part of the Service Assurance team; working proactively to maintain service levels on behalf of Claranet customers through event management, service health and housekeeping methodologies. The Release and Assurance Analyst is part of the Customer Support and Service Assurance function.?Ensure that the services provided by Claranet are of high quality and meet the needs of customers
Conduct a release process from testing to quality assurance of products and services
Monitor and report on release process and performance of services
Ensure that all relevant release and performance documentation and other materials are up to date and accurate
Support the development of plans, procedures and policies.
Support development and implementation release procedures and policies
Monitor the release process to identify and address any issues or risks
and report on release performance metrics
Monitor service levels and the performance of the services, and ensure that they meet the agreed service level agreements (SLAs)
service data related to the performance of the services provided and identify trends and patterns that may indicate potential issues
Conduct testing of products and services before release
Flexible and creative to take considered risks
Experience in IT Managed Service industry with knowledge in Cloud, Security, network, and modern workplace services
Experience in quality assurance, release management, and testing
Awareness of the managed services market and an understanding of the technologies and skills needed to deliver high quality customer service