Overview
At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head. We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our 'Be-Attitude' values. We are proud to provide equal opportunities for our team members, encourage inclusive and creative culture, provide long‑term careers, support the community and assist in environmental matters.
At Bespoke, we ensure meaningful relationships with our colleagues, guests and third‑party suppliers, positively celebrating diversity and inclusion within our teams, and encouraging collaboration and creativity.
The role: We are currently looking for exceptional people to join our team and have a great opportunity for a Hotel Receptionist in Chipping Campden. As a Spa Receptionist you will be responsible for maximising room revenues in line with the Company's standards, providing efficient and courteous service, and ensuring total guest satisfaction.
Responsibilities
* To be familiar with the day's business, including arrivals, departures, and special requests.
* Deal with guests promptly upon arrival and departure, as per Company Standards for check‑in and check‑out procedures.
* To have a good understanding of the guests' requirements when they are checking in or out.
* Ensure all cash, charge, float and till procedures are carried out in accordance with company policy.
* Demonstrate a working knowledge of all services and facilities of the hotel, as well as the local area, ensuring guests are assisted effectively.
* Keep the team up to date by attending the daily meetings.
* Maximise sales through up‑selling, using incentives and promotions.
* Ensure all customer enquiries and booking requests are dealt with promptly, courteously and efficiently.
* Ensure prompt resolution of customer complaints.
* Professionally and competently operate the telephone system in line with both operating and Company Standards.
Qualifications
* The ideal candidate would possess outstanding communication and organisation skills and have the ability to prioritise tasks. At least one year's experience in a similar position is essential.
* To have worked in a hotel or in a customer‑related role.
* Excellent customer service skills, to be able to follow standards and to have good organisational skills.
* To be able to make decisions in a fast‑paced environment and to enjoy it.
* To be able to communicate well with each other and guests.
* Be able to use a phone and computer system.
Shifts
Work 5 days out of 7, attending work on different days and times. Shifts are generally 7 am to 3 pm, 10 am to 6 pm or 3 pm to 11 pm.
Location
Spa Receptionist – Chipping Campden, Cotswold House Hotel & Spa, Upper High Street The Square, Chipping Campden, Gloucestershire, GL55 6AN.
Benefits
* Competitive salaries – dependent on experience.
* Access to complimentary Mental Health & Wellbeing services.
* 50% off all Bespoke Hotel stays, & 25% off for family and friends.
* 50% off all food & beverage during Bespoke Hotel stays.
* A range of local in‑house benefits.
* Many more!
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