Market Coordinator
The Market Coordinator supports a Global Brand’s Host Services team across the UK, Nordics, Middle East & Africa by managing high-value host escalations and ensuring timely, high-quality issue resolution. Acting as a key liaison between Hosts, Market Managers and internal teams, the role provides end-to-end case handling, diagnostics, and policy?aligned resolutions while maintaining exceptional communication standards.
Key Responsibilities
* Handle high-value Host escalations and provide clear, end-to-end resolution.
* Partner closely with Market Management field teams to diagnose urgent issues and strengthen processes.
* Maintain expert knowledge of Brand policies, brand-risk topics and case-resolution workflows.
* Triage and assign tickets efficiently, providing recommendations for streamlined resolution.
* Improve regional listing quality and contribute to increasing 5-star guest experiences.
* Support in-market events and manage stakeholder communication across regions.
* Conduct in-depth research to address complex Host challenges.
* Meet SLA targets and maintain strong communication with internal and external partners.
Required Skills & Experience
* 5+ years in account management, operations, customer success or similar.
* Proven experience managing high-value, time?sensitive customer escalations.
* Exceptional written and verbal communication, conflict resolution and multitasking skills.
* Strong analytical and problem-solving abilities.
* Proficiency with Salesforce, G-Suite; Jira preferred.
Additional Details
* Location: London (office 2 days/week, ideally Tue & Thu)
* Contract: 12 months (03/03/2026 – 03/02/2027), 40 hours/week
* Pay: £24.03 per hour