This is a fantastic opportunity for a hardworking and enthusiastic individual to join the Outpatient Clinic Coordination Team in Bristol Royal Hospital for Children, which is part of University Hospitals Bristol & Weston NHS Foundation Trust.
Responsibilities
* Support the triaging of referrals by liaising with key clinical staff.
* Manage patient communications via telephone and Trust systems to create letters, emails and text reminders.
* Act as a point of contact for queries from clinical and non-clinical staff.
* Liaise with clinical and non-clinical teams across the Trust via telephone and email.
* Escalate patient queries, capacity problems and general issues as appropriate.
* Communicate changes to clinics and appointments to patients as instructed, often at short notice.
* Show a caring and professional approach towards patients, relatives and carers, acting with resilience when dealing with distressed patients and relatives.
* Manage and monitor all outstanding appointment requests through the Trust's Patient Administration System (PAS) and promptly raise any issues to your manager.
* Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots.
* Attend appropriate meetings as required by the role’s line manager, children, young people and vulnerable adults.
Equal Opportunities
We are an equal opportunities employer and actively work towards a diverse workforce, aiming to recruit and retain staff that reflect the rich diversity of the local population.
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