Band 3 Administration Assistant – Social Emotional Mental Health Team (SEMH)
SEMH is the front door to all services offered by Islington CAMHS and our partner agencies. We screen all referrals to make sure we find each young person the right service first-time.
SEMH offers social, emotional and mental health services to children, young people and their families, up to their 18th birthday (or 25th birthday for young people with special educational needs), who are registered with an Islington GP.
We are a dynamic team that enjoys working together to establish a highly responsive and effective service.
Key Responsibilities
* Answer phone calls, send letters, upload documents, and assist the broader administration team as part of key duties.
* Book clinics and appointments, and manage cancellations or amendments in a timely manner.
* Use the LBI Network account to register referrals onto EHM, including registering new client records, updating records, uploading documents and adding general notes when required.
* Use the Whittington Trust account to upload referrals and documents to RIO, register referrals when required, and ensure that an accurate and up-to-date patient record is maintained by updating RIO as necessary.
* Record all appropriate referrals onto the Master SEMH Spreadsheet and ensure that the data is accurate and updated in a timely manner.
* Provide secretarial and administrative support to the Social Emotional Mental Health Team clinicians (CAMHS and Barnardo's clinicians), including sending text messages and letters.
* Liaise on behalf of the teams with other departments within LBI and Whittington Trust (Human Resources, IT, Estates, Supplies, etc.) as appropriate, and deliver or pick up materials from off‑site when necessary.
* Carry out any other duties commensurate with the grade as directed by the line manager.
* Prioritise and manage own workload on a day‑to‑day basis.
Qualifications & Requirements
* Enthusiastic, flexible and quick to learn.
* IT literate and comfortable using various office systems including Microsoft Word and Excel.
* Excellent communication skills.
EEO Statement
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
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