Role: Business Support Analyst
Location: Desford, Leicestershire
Rate: £24/hr Umbrella (Inside IR35) or (£17.50/hr PAYE)
Duration: 12-month contract
As a Business Support Analyst, you will play a key role in supporting and improving global order management processes at a tier one manufacturing company.
You will manage tickets, resolve technical queries, and work with international teams to improve workflows across SAP and Salesforce platforms.
You will work within a team of ten, based across seven countries, collaborating with IT, supply chain, accounting, transportation, global dealer networks and other teams across the business.
Responsibilities
* Support global order management systems.
* Manage and resolve advanced system tickets and technical queries.
* Translate business requirements into functional specifications.
* Build workflows within SAP and Salesforce.
* Analyse order, shipping, invoicing, and dealer inventory data.
* Train global users on new systems and digital tools.
Requirements:
* Experience working with orders and invoicing data.
* Strong SAP user experience (ordering systems).
* Confident communicator able to work across global teams