Overview
Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for Policy Expert. We combine proprietary technology with high standards of customer care to provide seamless support from the first contact through final resolution. Our team earns the trust of thousands of customers and is recognised for our commitment, expertise, and determination to go above and beyond when it matters most.
About the role
Within our First Response division, we are looking for a motivated and enthusiastic individual to join our team as a Trainee First Response Technician. This entry-level opportunity offers the chance to learn and grow in a fast-paced environment, assisting with water, fire, and accidental damage restoration projects.
Key Responsibilities
* Assist with cleaning, drying, and sanitising tasks following water or fire damage.
* Help monitor and install drying equipment on-site.
* Participate in assessments and reporting, ensuring that all necessary documents, photographs, and communications are accurately recorded.
* Work closely with First Response Technicians and Team Leaders to ensure timely and high-quality service delivery.
* Maintain health and safety standards at all times.
* Provide excellent customer service to policyholders and other relevant parties.
Key Requirements
* Driven, customer-focused, and eager to learn.
* Excellent spoken and written communication skills.
* A passion for delivering outstanding customer service.
* Ability to work effectively within a team and under pressure.
* Basic computer knowledge and strong administrative skills.
* A full, clean driving licence with no more than 3 points.
* Previous experience in damage restoration (preferable but not essential).
* Familiarity with the insurance claims process (desirable but not essential).
What we offer
* Basic Salary GBP 24,000-25,000 (DOE), with market-leading benefits.
* 25 days annual leave plus statutory holidays.
* Discretionary performance-related bonus.
* Life insurance cover.
* Enhanced company pension scheme.
* Employee of the month & employee of the year awards.
* Refer a Friend scheme.
* An extra day’s holiday for your birthday.
* Paid volunteering/charity day per year.
If you’re proactive, customer-focused, and thrive in a fast-paced environment, apply today to join our dynamic team.
Application details
Application deadline: this position will remain open until we have found the right person for the job. We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.
Equal opportunities
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
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