WHO WE ARE
We are EssilorLuxottica, a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. The company combines expertise from two pioneers in the industry—advanced lens technologies and iconic eyewear craftsmanship—to create a vertically integrated business that addresses the evolving global vision needs and growing eyewear industry demands.
With over 180,000 employees across 150 countries, our teams are creative, entrepreneurial, and valued for their unique perspectives. We are committed to vision and enable people to “see more and be more” through innovative designs, lens technologies, quality, and cutting-edge processing methods. Every day, we impact millions by changing how people see the world.
Job Scope and Main Responsibilities
The role involves working within the Order Processing and Support team to maximize efficiency in order processing while maintaining excellent care and attention to orders from Independent ECPs. The working pattern is Monday to Friday, 10 am to 6 pm. Key activities include:
* Order Processing
* Outsource Management
* Contract Review
* Expediting Orders
* Report Monitoring
Areas of Responsibilities and Related Activities
Key Tasks & Responsibilities
* Sort new orders into frame types and stock / RX categories.
* Register new glazing orders accurately using glazing start 250 programs and assign P&A to glazing tray numbers.
* Review contracts and assess all orders and returns for processing.
* Ensure Tess scanners are calibrated daily and maintained.
* Use Tess scanners to scan orders, return frames, and paperwork for entry.
* Monitor department reports, advise management of delays, and log issues.
* Order frames from suppliers, log details, and monitor receipt.
* Process manual credits using AS400 and Salesforce tools.
* Confirm fax or manual orders via AS400.
* Retrieve paperwork and interrogate the ordering process.
* Enter new orders into the system.
* Assist with administrative duties as directed.
* Respond to and action expeditor cases raised by CRM teams on Salesforce.
* Liaise with customer service to prioritize jobs and report delays.
Health & Safety Responsibilities
* Follow health and safety guidelines to ensure safety for self and others.
* Protect visitors, contractors, and external providers on site.
* Report hazards, risks, accidents, or near misses.
* Comply with PPE requirements.
Environmental Responsibilities
* Adhere to environmental and energy policies.
* Ensure visitors and contractors meet environmental procedures.
* Report environmental hazards and concerns.
Network of Interaction
Internal: Customer Service Centre, Order Processing team, CRM, Production, Quality, Sales & Marketing, Returns, BDM & RBMs.
External: Customers, Visitors.
Technical Skills - Portrait of a Perfect Candidate
Essential
* Customer focused
* Excellent PC and administrative skills
* Good communication skills
* Ability to work in a multi-disciplinary team
* Experience in customer service environment
* Ability to work in a fast-paced environment
* Attention to detail
Desirable
* Experience in manufacturing environment
* Understanding of optical principles
* Optical glazing experience
Education/Qualification Standards
* GCSE or equivalent (desirable)
Company Values
* Drive for results
* Integrity & trust
* Interpersonal skills
* Flexibility
* Customer focus
Languages
Fluent written and spoken English; other languages are desirable.
Interview Steps
Interview with Order Processing Team Manager and/or Order Processing Manager.
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