Location: Pride Park, Derby
Retentions Advisor in Partnership with The Telegraph
Salary: £12.85ph + bonus -Top earners averaging £900 per month with average earnings of £300 per month uncapped!
Operational Hours: Monday to Saturday 8am - 6pm
Great work/life balance with No Sundays and 1 in 2 Saturdays
Job Type: Permanent/Full time only - 37.5 P/H
What will you be doing?
Your role sits in our retention team, where you will manage subscription cancellation requests through inbound customer contacts and outbound customer contacts at various stages of their subscription cycle. The purpose of the role is to empathise and engage with subscribers, using product knowledge and retention tools to make personalised recommendations that demonstrate the value of staying subscribed to the Telegraph
A typical day will look like:
Time set aside each morning as a team to plan for success each day
Interact through phone contacts, web chat and email with The Telegraphs customers, understanding & supporting their individual needs, giving them great reasons to stay as customers
Support your peers & team by sharing you...