Our mission is to make everyone feel better when they leave than when they arrived. It matters and so do each of us. This is the part you will play Job Vacancy: Assistant Reception Manager at Foxhills Collection Are you a passionate leader with a flair for hospitality and a dedication to delivering exceptional dining experiences? Foxhills Collection is currently seeking an Assistant Restaurant Manager to help lead the front of house service of Flo's, our bright deli serving dishes of an Aussie influence, perfect for a coffee or bite to eat in close proximity to all our family play spaces. Position: Assistant Restaurant Manager Location: Foxhills Club & Resort, Ottershaw, Surrey Type: Full-time About Us: Foxhills Collection is renowned for its luxurious accommodations, exquisite dining experiences, and unparalleled hospitality. Located in Ottershaw, our establishment caters to discerning guests from around the world, offering an unforgettable experience marked by elegance and sophistication. Responsibilities: Assist the Food & Beverage Manager in overseeing all aspects of the restaurant operations, including staff management, customer service, and financial performance Train, mentor, and motivate restaurant staff to ensure exceptional service delivery and adherence to company standards Coordinate with the kitchen team to ensure seamless service flow and timely delivery of food and beverages Handle guest inquiries, feedback, and complaints in a professional and proactive manner Monitor inventory levels, order supplies, and manage restaurant budgets and expenses Assist in developing and implementing strategies to enhance guest satisfaction and increase revenue Requirements: Previous experience in a supervisory role within the restaurant industry Strong leadership, communication, and interpersonal skills Excellent customer service and problem-solving abilities Knowledge of food and beverage operations, including food safety and hygiene standards Flexibility to work shifts including evenings, weekends, and holidays Benefits: Competitive salary package Company pension scheme – People’s Partnership Enhanced Company Sick Pay, Maternity and Paternity Opportunities for career advancement and professional development. Complimentary Country Club Membership giving you access to facilities such as a newly refurbished gym, pools, spa, fitness classes and more. Complimentary Country Club Membership for a partner/spouse and children after one years' service. Staff discounts on dining, including 50% off in in selected restaurants when on shift, hotel stays, spa treatments, golf access and other amenities. Access to our exclusive Employee Engagement platform which offers discounts and/or cash back on over 900 retailers, a wellbeing centre, recognition awards and much more. Employee assistance program, with 24/7 assistance available. Anniversary stay – a complimentary one night stay and breakfast for two at Foxhills. Birthday breakfast – a complimentary breakfast for you and one other at one of our restaurants. Colleague social events including an annual staff party Free on-site parking Foxhills Collection is an equal opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. We endeavour to respond to all applicants, but anticipate a large response to this advert, so should this not be possible, please assume you have been unsuccessful if we have not been in touch after 2 weeks. This position requires the candidate to prove their right to work in the UK