Here at easyHotel, we are now looking to recruit a fantastic Team Member at our [location] hotel. Working on a [TBC *part time, permanent basis] * you will receive a competitive salary of £[12.30] per hour. As our Team Member your goal is to help ensure our customers have a great experience when staying with us. About easyHotel Our mission is to make travel more affordable with smartly designed hotels that give guests just what they need for a great night’s sleep. That means hotels that are easy to book, easy to use, and in central or well-connected locations with four-star style beds too. We keep things simple, so guests can focus on enjoying the destination or getting on with their work. Whether they’re travelling on a budget or just prefer to spend more on the experiences that matter, we’re here for them. As part of the easy family of brands, we’re known for delivering great value and service. It’s what sets us apart and what keeps our guests coming back. Role & responsibilities: Happy with flexible working Support with day to day operations Be the first point of contact for the guest experience Dealing with guest queries and complaints Inspecting rooms and communicating to maintenance or housekeeping with any issues Ensuring positive guest experiences, resulting in 5* reviews Ensuring smooth process through Apaleo (hotel booking system) What’s in it for you ? Competitive salary with bonus The opportunity to join an international team, with real potential to grow your career on a global stage An entrepreneurial working environment with opportunities to get involved in all areas of the business Eye Test Vouchers Bike to work scheme Life Assurance scheme Staff discount on hotel stay Social event throughout the year to include team engagement day out, summer party, & Christmas event Pension Training and development opportunities Employee Assistance Programme available including structured counselling sessions If you’d like to be part of this journey we want to hear from you!