Job Description Responsibilities: Answering incoming maintenance calls from tenants and clients promptly and professionally. Recording detailed information about maintenance requests accurately into our system. Assessing the urgency of maintenance issues and prioritising accordingly. Coordinating with maintenance technicians to schedule repairs and maintenance tasks. Providing excellent customer service and keeping tenants informed about the status of their maintenance requests. Following up with tenants to ensure their satisfaction with completed maintenance work. Requirements: Excellent communication skills, both verbal and written. Previous experience in a customer service or call handling role preferred. Ability to remain calm and composed under pressure. Strong organisational skills and attention to detail. Proficiency in using computer systems and software for data entry and communication. Knowledge of property maintenance processes and terminology is advantageous but not essential