Job title : Customer Service Professional
Location : Camberley Riverside Way
Contract length : 12 month contract
Shift Pattern : Monday-Friday 9-5
Rate : PAYE
Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services, is currently seeking candidates for the position of Customer Service Professional on behalf of Siemens Healthineers.This role operates Monday to Friday.
Responsibilities
* Generate RCO order confirmations as necessary.
* Create and verify reservations with distribution centres.
* Resolve export control check issues pertaining to the RCO business.
* Execute customer credit checks for RCO transactions.
* Place internal and external purchase orders and verify third-party order confirmations.
* Oversee the execution of invoicing for RCO business, adhering to agreed payment conditions.
* Conduct back-order processing, including verification of the balance between order and delivery, alignment with Business Management, customer communication, and processing of shortfalls.
* Assume responsibility for the customer complaint process.
* Issue credit notes for RCO business when required.
* Ensure proper archiving of relevant documentation, such as RCO customer orders, order confirmations, and invoices.
Key Skills required
* Knowledge of goods import and export processes.
* Self-motivation and ability to work to deadlines.
* Able to use MS Office to an intermediate level.Proficiency in SAP processes, specifically related to managing purchase and sales orders
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