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Brook Street is working in partnership with the Insolvency Service to recruit Customer Service Advisors to join their team as soon as possible.
Assignment Length: Nov 2025 - possibility of extension
Pay rate: £12.21 per hour, paid weekly
Working arrangements: OFFICE BASED DURING TRAINING
Location: Queen Elizabeth House, 1 Sibbald Walk, Edinburgh EH8 8FT
Type: Full time
Start date: ASAP
The Insolvency Service is a leading Government agency providing essential services to the public and businesses. Their work supports market stability, the economy, and thousands of individuals in financial difficulty each year.
Job Description:
The Business Services Directorate (BSD) supports the Insolvency Service by delivering high-volume, transactional services to the public and assisting other units. BSD's activities include making redundancy payments, managing debt relief and bankruptcy processes, identifying wrongdoing, handling customer inquiries, processing distributions, and providing estate accounting and business services.
Responsibilities:
* Answering customer service inquiries via phone and email across multiple business units
* Providing excellent customer service both orally and in writing
* Offering administrative support within BSD
* Ensuring timely handling of all correspondence
* Delivering professional, prompt, and efficient service following established processes
* Applying security protocols appropriately
* Referring complex queries to the correct unit as per service level agreements
* Collaborating with professionals to ensure cases are resolved promptly
* Maintaining accurate records and safeguarding customer data
* Participating in continuous improvement, training, and change management activities
We look forward to receiving your application.
Brook Street supports the Armed Forces Covenant and guarantees interviews for veterans or spouses/partners of military personnel who meet all essential criteria.
As a Disability Confident Leader and Gold Award holder from the Defence Employer Recognition Scheme, we offer guaranteed interviews to eligible candidates through the Public Sector Resourcing Framework.
If you identify as disabled, a veteran, or a military spouse/partner and meet the role's essential criteria, please contact us via the Brook Street website to express your interest and specify the role. We are committed to engaging with you.
In cases of high volume of eligible military candidates, we will interview the best candidates from this group.
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