The Student Experience Officer’s role is to provide a high level of administrative and operational service within the ISC, both online and face-to-face. The post holder will be responsible for the delivery of services and processes enabling the site to function effectively. This will require good people skills and a high level of administrative ability. The post holder will deliver a reception service, respond to routine student enquiries and become a skilled user of the internal student records system. The post holder will be required to ensure the accurate recording of data required for student records ABOUT THE ROLE * Ensuring the smooth running of the reception and other student-facing environments to deal with general student queries – face to face, on the VLE, by email and phone * provide general advice to students on local and travel information, help with opening bank accounts, issue confirmation letters, ID cards, letter requests, Student cards, complaints etc. * Working as part of a team to deliver student activities and events providing support to team members carrying out the activities and ensuring venues, catering/refreshments, and equipment are booked as appropriate * Ensure the Centre has adequate furniture, clocks and classroom provision for the teaching of its students by ensuring termly audit checks are carried out * Be actively involved in student registration at all intake points to ens...