ABOUT US
At LQA, we’ve been at the forefront of global luxury hospitality for over 20 years. In close partnership with the industry, we define and set the gold standard for luxury service, supporting more than 3,000 of the world’s finest hotels across 130+ countries in delivering exceptional guest experiences. Our clients include Bulgari, Armani, LVMH, Raffles, Four Seasons, Fairmont, Mandarin Oriental, Aman, Six Senses, Rocco Forte, Pan Pacific, Jumeirah, Corinthia and many more.
We’re renowned for our anonymous guest service assessments, where our team visits and stays undercover as a regular guest to evaluate the experience and service across over 1,000 touchpoints, providing hotels with comprehensive insight into their performance. In addition, we deliver industry-leading hospitality training that equips hotel teams with the skills, knowledge, and confidence to consistently deliver world-class service. Expanding our reach and impact, we’ve recently launched a mobile app and have opened ACADEMY by LQA, offering immersive, in-person training within our purpose-built and fully immersive, simulated luxury hotel environment.
LQA is in a significant phase of growth, growing by over 30% year-on-year with no signs of slowing down.
OVERVIEW OF THE ROLE
This role is central to maintaining a well-organised, professional, and welcoming office environment. As the first point of contact for staff and visitors, the individual will manage office-related queries and ensure smooth day-to-day operations.
Key responsibilities include formatting and processing reports, monitoring emails, handling client and employee queries, and supporting senior management with internal and external communications. The role also involves maintaining records and databases, and ensuring timely responses and follow-ups.
It’s a great fit for someone who’s proactive, detail-oriented, and confident juggling multiple tasks in a dynamic setting.
KEY DUTIES
Assist in the management of the office space to create a safe and welcoming working environment - be the first point of contact for office-related matters for our staff and visitors.
Formatting, editing and processing reports.
Monitoring email in order to respond to any client or employee queries.
Managing internal and external correspondence on behalf of senior management.
Entering data, maintaining databases, and keeping records.
Deal with client queries or forward them to the Management team accordingly.
ATTRIBUTES AND SKILLS TO SUCCEED
KEY SKILLS
Proficient in Microsoft Office applications: Excel, Word, PowerPoint, Outlook, Teams, SharePoint
Excellent communication and interpersonal skills
Strong written and verbal English communication
High attention to detail
Effective time management and prioritisation
Strong organisational and multi-tasking abilities
Adaptability in a fast-paced, evolving environment
REQUIREMENTS
Minimum 2 years administration experience
Must be able to work independently and collaboratively within a team
Must be flexible and responsive to the changing needs of a growing company