Role Overview
An exciting opportunity has arisen for a proactive and highly organised Business Support Coordinator to join a busy team. This office-based role is critical to supporting commercial, operational, and finance functions across the business. The successful candidate will play a key role in coordinating sales activity, procurement, customer service, reporting, and administrative tasks to ensure smooth and efficient operations.
Key Responsibilities
* Maintain and update the sales order book, ensuring accuracy and completeness.
* Coordinate Sales & Operations Planning (S&OP) by liaising with internal departments.
* Produce and distribute regular reports on order book trends and forecasts.
* Act as the primary contact for customer satisfaction and order acknowledgment.
* Manage after-delivery service issues, warranty claims, and remedial works.
* Coordinate with internal teams to resolve customer issues promptly.
* Raise purchase orders for confirmed sales and manage consignment stock.
* Maintain a quotation register and support sales and estimating staff.
* Prepare and issue standard quotes in line with pricing structures.
* Track customer communications, actions, and resolutions (CRM system).
* Generate customer care and performance reports for management.
* Schedule installation teams and coordinate travel and logistics.
* Support purchase ledger processing, invoice reconciliation, and quotations.
* Manage invoice, pricing, and delivery queries with vendors.
* Assist with processing letters of credit and payroll cover as required.
* Provide general administrative support across operations, finance, and customer service.
Skills & Experience
* Proven experience in a similar administrative or support role, ideally within sales or finance.
* Excellent organisational skills and strong attention to detail.
* Proficient in Microsoft Office, especially Excel.
* Effective time management and ability to prioritise in a busy office.
* Strong verbal and written communication skills.
* Understanding of basic finance processes such as payroll and purchase ledger (desirable).
Offering
* Competitive salary based on experience.
* Full-time, permanent office-based role.
* Regular working hours.
* Opportunity to work across multiple business functions.
* Supportive working environment with opportunities for development.
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