Overview
Location: Kilmarnock
Salary: £25,000 plus monthly bonus
Position: Customer Solution Specialist
Fantastic opportunity to join one of the UK's largest buyers and collectors of unpaid loans and other forms of credit.
As a Collections Agent, you will handle inbound and outbound calls to help customers become debt-free.
You'll receive best-in-class training to provide you with the skills required to perform successfully in your role.
Once trained, you will work within a Voice team and become a valued member of our wider Collections team.
This is a fantastic opportunity to develop a long-term career with a multinational company based in our award-winning and low carbon HALO Kilmarnock site.
Responsibilities
* Handle inbound and outbound calls to assist customers in becoming debt-free.
* Engage with customers in a professional and supportive manner to identify solutions.
* Work within a voice team as part of the wider Collections team.
Key Skills / Requirements
* Excellent written and verbal communication skills.
* Previous call centre or customer service experience.
* Ability to work towards targets.
* A team player who can work collaboratively.
* Ability to show empathy whilst remaining resilient.
Salary and Hours
Salary: £25,000 per annum with the opportunity to earn up to £300 bonus per month (bonus payable after training is complete).
Hybrid working: 3 days in the Kilmarnock office and 2 days working from home after 3 months.
Hours: 37.5 hours per week (Mon–Thu shifts from 8am–8pm, Fri 9am–5pm, and 1 in 3 Sat 8am–2pm).
Benefits
* 28 days holidays (rising to 31 days after 5 years).
* Pension (5% employee and minimum 4% employer contributions).
* Life Assurance (3 x annual salary).
* Free medical, dental and optical healthcare cash plan.
* Staff discounts at numerous shops and online retailers.
* Health and Wellbeing programme.
* Employee Assistance Scheme.
* Modern Apprenticeship Scheme.
Other information
All successful candidates will be subject to background checks which include 5 years of work references, criminal background checks, and basic credit checks.
Interested? Get in touch with David Colquhoun at (url removed) for a confidential chat about this exciting new role.
HRC Recruitment is an equal opportunities employer, and all applications will be treated as such. If you are interested in this position please apply.
*Bonus payable after training is complete
#J-18808-Ljbffr