Job Description Internal Account Manager | Permanent | Telford | £26,000-£28,000pa Bonus Are you a detail-oriented professional with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy building strong client relationships? We are currently seeking an organised, proactive, and customer-focused Internal Account Manager to join a dynamic internal sales team. In this key role, you will serve as the primary point of contact for a portfolio of accounts, ensuring the seamless delivery of products and services while supporting commercial growth initiatives. Key Responsibilities: Develop and maintain strong relationships with customers, understanding their needs and ensuring high levels of satisfaction Process and manage customer orders from entry through to delivery, maintaining accuracy and timeliness Communicate proactively with customers regarding order status, shipping details, and any potential issues Liaise with internal departments to ensure smooth execution of customer requirements Handle customer enquiries and complaints with professionalism and a solutions-focused approach Maintain internal systems and ensure up-to-date, accurate data Support external account managers with onboarding new clients and preparing for account reviews Participate in customer-focused projects and initiatives to enhance service and operational performance Hours: Monday–Friday, 8:45am–5:00pm (37.5 hours/week) Benefits: 25 Days Annual Leave Birthday Off Pension Scheme Annual Bonus Health Cash Plan Laptop & Mobile Candidate Profile: Experience in customer service, account management, or internal sales within the manufacturing industry Strong organisational skills and the ability to prioritise under pressure Excellent communication skills, both written and verbal A collaborative mindset and commitment to delivering a high standard of service Good IT literacy, including Microsoft Office (Excel, Word, Outlook, Teams) Apply now, or for more information please contact Lydia Johnson at Seymour John Recruitment Limited