Best of Suffolk, part of Sykes Holiday Cottages, has an exciting opportunity for an Account Manager to join our bustling Badingham team on a 9-month fixed-term contract.
Contract Details
1. Contract Type: 9-month Maternity Cover
2. Salary: Up to £25,000 per annum
3. Work Days & Hours: 37.5 hours per week, Monday to Saturday, 9am-5.30pm (with a day off in the week)
4. Location: Office-based at our Badingham, Suffolk office
5. Team: Owner Experience
6. Reporting to: Owner Experience Manager
About Us
Founded in 2006, Best of Suffolk started with just six properties, aiming to bring boutique hotel standards to self-catering accommodation. We have grown our award-winning business year-on-year, now representing over 300 stylish properties in Suffolk. In July 2021, we joined forces with Sykes Holiday Cottages.
About the Role
The Account Manager will be essential in delivering exceptional experiences for holidaymakers and property owners. You will be the primary contact for owners, providing guidance, support, and issue resolution. Strong communication and customer-focused skills are vital to navigate multiple channels and build lasting relationships.
If you excel at problem-solving and relationship-building, this role offers a chance to make a significant impact while creating memorable holiday experiences.
Additional Opportunities
You can earn between £350-£525 extra weekly as part of our on-call team, covering escalation issues on a rota basis (1 week in 4). You will receive additional pay of £50 per night, or £75 past 10pm.
Your Responsibilities
* Responding to holidaymaker and owner issues via multiple channels within service targets
* Primary contact for local brand owners and support for other brands
* Ensuring quick, satisfactory issue resolution
* Maintaining accurate records of interactions
* Monitoring and collaborating with owners to improve property performance
* Escalating urgent issues to senior management
* Supporting owners with health and safety compliance
* Owner retention and communication
* Collaborating with Property Services, Quality, and Revenue teams
* Responding to guest feedback to grow NPS
* Covering Out of Hours emergency phone on a rota basis, requiring own car and driver
Skills and Qualifications
We value a team-oriented, honest, and innovative approach. Essential qualifications include:
* Experience in customer service or relations
* Attention to detail
* Excellent communication skills
* Interpersonal and negotiation skills
* Teamwork confidence
* Proficiency in MS Office
* Ability to work independently and meet deadlines
Preferred but not essential:
* Experience in travel, tourism, holiday letting, or hospitality
* Previous customer-facing experience
* Strong MS Excel skills
* Knowledge of the local area
Benefits
* Annual bonus scheme (10%)
* 33 days annual leave + bank holidays, with up to 5 extra days for long service
* Birthday day off
* Two volunteering days annually
* BCORP certification
* Enhanced parental leave
* Exclusive discounts on stays and wellbeing offers
* Health Cash Plan
* Training and development programs
* 24/7 mental health support
* Employee savings scheme
* Long service awards
* Hybrid working (selected roles only)
Diversity and Inclusion
We encourage authentic self-expression and value diverse backgrounds and perspectives. We welcome applications from all backgrounds and are happy to support applicants with specific needs during the process.
Join Us
If you're seeking your next career challenge and want to join a diverse, dynamic team, we invite you to apply or get in touch!
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