Job Description
CRM Specialist – Salesforce
Location: Leicester
Are you a CRM professional with a passion for driving continuous improvement across systems and processes? Do you enjoy working at the intersection of technology and business to unlock actionable insights and improve customer engagement?
We’re recruiting on behalf of a well-established organisation with a global footprint, committed to innovation and continuous improvement. As part of their ongoing investment in digital capability, they are looking for a CRM Specialist to lead a critical systems transition and help elevate customer engagement through data-led decision making.
The Opportunity
This is a hands-on, cross-functional role where you’ll be responsible for:
* Leading the migration from Microsoft Dynamics 365 to Salesforce across key business units
* Supporting and improving CRM usage across Sales, Marketing, Service, and Knowledge Base teams
* Acting as the primary point of contact for CRM queries, system performance, and user training
* Collaborating with stakeholders globally to understand requirements and deliver CRM solutions
* Building dashboards and reports to generate insights into customer behaviour, pipeline performance, and business KPIs
* Managing platform configurations, workflows, and security roles to ensure CRM integrity and user effectiveness
Ideal Candidate Profile
We’re looking for a technically capable and business-savvy CRM expert who brings:
* 3–5 years of experience in CRM administration or system management
* Strong knowledge of Salesforce, and ideally Microsoft Dynamics 365
* Proficiency in tools such as Power Apps, Power BI, Excel, and SQL
* A collaborative mindset and ability to engage effectively with stakeholders at all levels
* A degree in Computer Science or a related technical field (or equivalent experience)
* Excellent communication, training, and problem-solving skills
* Detail-oriented approach with a focus on quality and continuous improvement
Why Join?
* Be at the heart of a transformative CRM programme
* Work in a collaborative and supportive hybrid environment
* Enjoy a strong benefits package including early finish Fridays, generous pension, and private healthcare options
* Opportunities for growth, mentoring, and professional development
* Access to wellbeing initiatives, social events, and staff rewards programme
Apply now to help shape a smarter, more connected customer journey.
If you’re driven by data and passionate about CRM excellence, this could be your ideal next step.