We have an exciting new role for a Customer Success Executive to join our new team! This role is office based, hybrid working is not available.
The Customer Success Executive acts as a central point of contact for customers, ensuring ease of doing business and promoting internal collaboration to deliver consistent, reliable service.
Key Responsibilities
* Manage enquiries and quotations, converting to confirmed orders. Identify and act on opportunities for additional hire requirements
* Deliver accurate and timely hire contract administration
* Understand customer markets and offer tailored solutions. Build and maintain strong customer relationships
* Manage multi-product enquiries and act as central contact for projects. Upsell products using CRM data and cross-selling techniques
* Follow up on enquiries to increase conversion rates
* Respond to customer and invoice queries professionally and initiate improvements. Acting as a Case Specialist providing the best rental experience
* Promote and develop Sunbelt Rentals UK digital ways of working
What we offer?
* Real Living Wage Payer
* Excellent development opportunities
* Exceptional benefits including:
* Incentive scheme
* Life Assurance
* Employee assistance programme
* Opportunity to buy and sell holidays
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