Job Description
Retail Manager
Luxury Skincare
PERSON SPECIFICATION In order to be successful in this role, you will be: A Manager with proven sales background in luxury retail. Be available for a 5-week paid training in Paris. Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service. Driven and results orientated; seeking out ways to continually grow the business through events and counter activity. Self-confident; you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale. You will be able to demonstrate skincare and make-up application knowledge, and through excellent communication skills, be able to identify key items that would suit the customers’ needs. Immaculately groomed and presented; you will embody the elegance that customers have come to identify with the brand.
Retail Manager
Luxury Skin Care
The Retail Manager shall coordinate the team and ensure the proper operation of the spa and cabins in accordance with the brand image. The Retail Manager shall lead the daily activities in order to offer a high quality of service and create excellent relationships with the customers, contribute to the professionalism of the team and to high-end treatments.
The The Retail Manager shall dedicate a valuable know-how to the customers in order to obtain their complete satisfaction and retain them in the aim to develop the turnover generated by sales and treatments.
Through your engaging style, you will actively drive and increase your business, encouraging all Beauty Therapists to achieve their sales targets. By leading and coaching your Team, you will ensure that all clients receive a personalised luxury service. Through your passion for the brand, you will demonstrate an attitude that benefits the brand at all times. You will develop and build your client base through recruiting new domestic and international clientele. As well as bringing incremental business, you will ensure to increase retention through clientelling thus building brand loyalty.