Business Support Assistant - Works Scheduler
Are you a proactive and organised individual with a passion for customer service? Do you thrive in dynamic environments where teamwork and problem-solving are key? If so, our client is searching for 2 x Business Support Assistants - Works Schedulers to join their dedicated Repairs team!
About the Role:
As a crucial member of the Repairs department, you will play a vital role in ensuring the smooth delivery of repairs and maintenance services. Your responsibilities will include:
* Customer Engagement: Serve as the frontline contact for customers, efficiently coordinating repairs and maintenance schedules.
* Data Management: Process operational data and maintain administrative systems to support the delivery of repairs, cyclical services, and property investment works.
* Order Management: Place orders with suppliers and subcontractors, ensuring prompt processing of invoices.
* Reporting: Assist in preparing weekly performance reports and collating customer satisfaction data.
Key Responsibilities:
* Actively process repairs and maintenance requests from customers and colleagues.
* Manage and update various information systems, including performance data and work allocations.
* Plan and organise servicing schedules for contracts such as Gas and Electrical.
* Communicate effectively with tenants, contractors, and housing officers regarding service delivery.
What We Are Looking For:
To succeed in this role, you should have:
* A minimum of 4 GCSEs, grade C or above, including Maths and English.
* An NVQ Level 3 or be working towards it in Business Administration or a related field.
* Strong customer service and communication skills, with the ability to resolve complaints effectively.
* Proficiency in IT and data processing, including experience with databases and spreadsheets.
Skills and Attributes:
* Excellent organisational and time management abilities.
* A collaborative spirit, demonstrating strong teamwork skills.
* A keen problem-solving mindset, able to remain calm under pressure.
* A commitment to promoting equality, diversity, and health and safety.
Why Join Us?
* £28,075.51 annual salary + amazing benefits and good pension contribution
* Flexible Work Environment: Enjoy the benefits of hybrid working with both office and home-based options.
* Professional Development: Participate in ongoing training and personal development activities.
* Impactful Work: Be part of a team dedicated to providing safe and comfortable homes for residents.
Join Us Today!
If you are ready to take on an exciting challenge and make a difference in the community, we want to hear from you!
Apply now to become our next Business Support Assistant - Works Scheduler!
How to Apply:
Please send your CV to (see below) We can't wait to meet you!
If you wish to discuss over the phone - call
Our client is committed to creating a diverse and inclusive workforce. We encourage applications from all backgrounds and experiences.
This is your opportunity to shine in a role that not only supports the community but also allows you to grow professionally. Don't miss out!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.