HGV Service Advisor
💷 £30,000 – £35,000 DOE
📍 Poole, Dorset
🕒 Full-Time | Permanent
We are working with a well-established and highly respected commercial vehicle operation based in Poole, who are looking to appoint an experienced HGV Service Advisor to join their busy and professional aftersales team.
This is an excellent opportunity for someone with strong customer service skills and experience within the automotive or commercial vehicle sector to join a fast-paced environment where service quality, efficiency, and customer satisfaction are key priorities.
🔧 The Role
As an HGV Service Advisor, you will act as the vital link between customers and the workshop, ensuring a seamless service experience from booking through to completion.
Your duties will include:
* Handling incoming service, maintenance, and repair enquiries for HGV and commercial vehicles
* Scheduling workshop bookings and managing job flow efficiently
* Providing customers with clear and accurate updates on progress and costs
* Liaising closely with technicians and workshop controllers
* Raising job cards, invoices, and relevant service documentation
* Identifying and recommending additional work where appropriate
* Maintaining high levels of customer satisfaction throughout
🧠 About You
The ideal candidate will have:
* Previous experience as a Service Advisor (HGV, automotive, plant, or similar background preferred)
* Strong customer service and communication skills
* Excellent organisation and the ability to multitask in a busy environment
* A proactive and professional approach
* Good IT skills, with experience using DMS or workshop systems an advantage
🎁 What’s on Offer
* Salary of £30,000 – £35,000 depending on experience
* Long-term, stable career opportunity
* Ongoing training and development
* Supportive and professional team environment
* Opportunity to work with leading commercial vehicle operations
📩 Apply Today
If you are an experienced Service Advisor looking to develop your career within the HGV and commercial vehicle industry in Poole, we would love to hear from you.
👉 Apply now with your CV or contact us for a confidential discussion.
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