Job Description
Business Relationship Manager
Location: Cardiff / Hybrid – 2 days in the office 3 at home
Salary: £25,500
Job Type: Full-Time, Permanent
Recruitment Fox are proud to be representing our client, a highly respected organisation within the insurance and financial services sector, who are seeking a motivated and engaging Business Relationship Manager to join their growing team.
This is a fantastic opportunity for an experienced relationship-builder with strong telephone sales skills, looking to work with financial advisers, brokers and other professionals to deliver an excellent service and drive growth.
The Role
As a Business Relationship Manager, you will:
* Proactively manage a portfolio of existing and prospective broker accounts, developing trusted relationships
* Perform structured outbound account management via telephone, email and LinkedIn to maximise engagement
* Confidently promote the company’s general insurance products and services to brokers, supporting them with queries and training needs
* Deliver webinars and online demonstrations to client firms as part of sales activity
* Use a CRM system to plan, record and manage all account activity
* Contribute ideas for service improvements by capturing broker feedback and sharing best practices within the team
* Support the sales and marketing team at industry events and conferences when required
* Handle inbound broker enquiries by phone, live chat or email, ensuring a responsive and professional service
About You
We’re looking for someone with:
* Proven experience in telephone-based sales or account management roles
* Confidence in building rapport, influencing and persuading customers
* Strong communication skills with the ability to adapt your style to different clients
* Resilience and motivation to manage outbound contact lists effectively
* Experience using CRM systems
* A track record of hitting or exceeding sales targets and KPIs
* Good planning and organisational skills
* A customer-focused approach, committed to delivering high-quality support
* (Desirable but not essential) Knowledge of insurance, financial advice, broking, mortgages or banking sectors
What’s In It For You?
* A supportive and collaborative environment that values professional development
* Opportunity to be part of a business committed to customer service and continuous improvement
* Flexible working approach (hybrid)
* Competitive salary and performance-related incentives
Application Process
Recruitment Fox are representing the client for this position. The application process will include:
* Submission of your CV for initial consideration
* If shortlisted, you will be invited to take part in a video interview with Recruitment Fox
* The video interview will then be presented to the client as part of the shortlist for final-stage selection
This approach helps speed up the hiring process and gives you the chance to stand out beyond the CV.
How to Apply
Please apply via this advert with your CV. If your experience matches the role, we’ll be in touch to arrange the next steps.