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Our General Managers play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, maintaining high operational standards, and smashing commercial targets.
Responsibilities
1. Take full ownership of store management, ensuring everything is in place to hit commercial targets with responsive management of budgets and cost controls.
2. Oversee the complete business operation, maximising profitable sales and growth while creating a customer-focused environment.
3. Lead in creating a great place to work for everyone on a day-to-day basis, ensuring your team has a development journey with Dobbies.
4. Spark your team's passion for delivering the best customer experience possible by creating a brilliant customer journey.
5. Observe your team's service levels, identify ways to improve, and coach them effectively to enhance performance.
6. Work closely with our central support teams, maintaining excellent communication, stock supply, and response.
7. Ensure compliance with health & safety regulations, caring for employee and customer welfare at all times.
Who we are looking for
* Retail management expertise with proven experience leading multiple direct reports and their teams.
* Commercial awareness and understanding of budgets, profitability from driving retail sales, and improving ways of working.
* Ability to identify training needs and effectively coach and train all levels to deliver a first-class customer experience.
* Excellent communication skills to share successful initiatives and monitor performance.
* Adaptability to act quickly and enthusiastically to changing priorities, workloads, and concepts.
* Positivity in managing change, leading the team through each season with care and motivation.
* Demonstrate our values at all times: being one team, getting better every day, bringing a smile, living and breathing gardens, and making it work for our customers.
What we offer
* Generous annual leave entitlement, with flexible holiday use.
* Uncapped store discounts, including 50% off in our restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
* Access to Wagestream for financial wellbeing support, including early earnings access, savings, and financial advice.
* Support from Retail Trust, including confidential support, a virtual GP, free counselling, and retail rewards.
* Access to Dobbies Academy for continuous development through eLearning and programs.
* A thriving, passionate, diverse team committed to customer satisfaction.
About us
Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every UK nation. We celebrate gardens and plants through our products, services, and community events. Many stores feature cafes or restaurants, creating a welcoming environment for customers. We are committed to being a great place to work, encouraging colleagues to be their best and celebrate success together.
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