If you are an experienced, cross class, Commercial Claims Handler, thrive on challenge and are passionate about providing exemplary customer service you could be just the person to join our team in Stoke-on-Trent. You would be joining an established, solid, experienced, and friendly team, with the vacancy only arising due to a recent retirement and internal promotion. Whilst looking for an experienced cross class Commercial Claims Handler, experience in handling haulage, motor trade, liability and property claims, would be a distinct advantage, as would progress with professional examinations. Broking experience, including face to face interaction with clients, adjusters, insurers and solicitors etc. would be preferable. Claims is the benchmark of our service, with our clients relying on us to deliver in their moment of need. We strive to provide our clients with a professional, proactive and empathetic service, keeping them informed throughout the duration of the claim and managing their expectations accordingly. As well as maintaining a claim caseload, the Senior Claims Handler will prepare claims analysis reports and undertake some client meetings, both virtually and face to face. You will be a technical referral point and assist in the training, mentoring and development of less experienced colleagues. Claims handling is a fast-paced, challenging environment where you are constantly learning new skills and working to ensure that our clients receive the claims settlement that they’re entitled to, challenging insurers, adjusters etc., where necessary, in order to achieve said settlements. No two days are the same. Requirements Cross class Commercial Claims Handling Experience. Passion for providing an exemplary level of customer service. CII qualification or progress towards is desirable. Proficient in use of Microsoft Office products, Word, Excel and PowerPoint. Experience in using Acturis is desirable. Client facing claims handling experience within a Broker is desirable. Person Specification Excellent communication, interpersonal, and negotiation skills. Proactive attitude, with the ability to use own initiative. Excellent organisational skills and willingness to learn. The ability to work under pressure, while maintaining attention to detail. Effective teamworking skills and ability to train / mentor others. In return you will be welcomed and supported by our Ardonagh family, joining an organisation that cares about you as a person and your wellbeing. Some of our core benefits are: Holiday entitlement of 26 days plus bank holidays. Support with Professional qualifications and training to enhance career development. Contributory pension scheme. 24-hour support for physical and mental wellbeing. 1 paid volunteering day, per year, to give back to our communities. So, what are you waiting for? Apply today and one of our team will be in touch. AIB LI-KB02 IND01 Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening. Click here here to see our standard benefits page