Senior Hotel Reservation And Revenue Manager / Director
As our Director of Revenue and Distribution you’ll be:
Responsibilities
* Establishing, executing, managing and developing a distribution strategy for each brand and each hotel, connecting to the wider business and brand strategy.
* Creating strategies through the brand lens of the individual hotels to promote a positive brand experience and reputation.
* Developing a rooms revenue and pricing strategy for each brand and each property.
* Developing a reservations strategy that focusses on efficiency, commercial performance, guest service, optimising technology and team engagement.
* Supporting our executive team with new property/opportunity appraisals and ad hoc business cases as required.
* Providing line management to the revenue and reservations manager and performing associated management tasks.
* Delivering an efficient organisational structure for the revenue, distribution and reservations teams.
* Providing leadership/mentorship, coaching and performance management to all direct reports and ensuring the company wide tools are being delivered across all operational areas.
* Ensuring, through a strong connection with HR, that recruitment and retention levels are in line with business requirements.
* Taking part in wider group leadership initiatives.
* Driving incremental revenue and profit for the hotel using rational, disciplined decision‑making processes.
* Adept at managing risk.
* Maximising bookings with a thorough understanding of all booking channels and management of inventory, content, and rates.
* Managing the technical elements of pricing (rate loading, building).
* Establishing pricing strategies for each hotel, utilising segmentation, and having an awareness of current, future, and historic market conditions and trends.
* Key in leading the annual budgeting process.
* Establishing relevant competitor benchmarking.
* Delivering all relevant elements of our people and culture strategy, with an emphasis on training, events, retention, and recruitment.
* Ensuring a good understanding of the Group ESG strategy.
* Committed to ensuring managers within the Group receive up‑to‑date information regarding our BCorp status, commitment and principles.
* Demonstrating a solid understanding of our sustainability and purchasing policies.
* Championing our sustainability and wellbeing initiatives.
Skills
* Analytical thinking and a methodical approach to problem solving.
* Experience in budgeting, allocating, and pricing strategies.
* Strong communication with a proactive leadership style that aligns with our brand ethos.
* Proven management experience.
* Accountability and proactive troubleshooting skills.
* The ability to relay complex information effectively across teams.
* Commercially aware with strong organisational skills and experience of project management.
* Data‑focussed decision‑making with an emphasis on experience in the hospitality sector.
* Technology focussed, with an awareness of emerging trends within finance and hospitality.
* An engaging leadership style that encourages collaboration, resilience and an aspirational outlook.
* An interest in modern hospitality and a desire to innovate.
* A love for what you do, and an enthusiasm that inspires those around you.
What We Offer
* A relaxed, professional place to work in a beautiful location.
* Team social events throughout the year.
* Business related performance bonus.
* Salary sacrifice pension scheme.
* Medical cash plan.
* Death in service benefit.
* EAP programme.
* 24/7 GP access.
* Enhanced maternity and paternity pay (based on service).
* Company sick pay.
* Excellent career prospects in an ever‑expanding organisation.
* Extra annual leave when you have been with us for two years or more.
* Team assistance scheme – a dedicated helpline for support & advice on topics from mental health through to managing your finances.
Location
Newquay, England, United Kingdom
Seniority Level
Director
Employment Type
Full‑time
Job Function
Management
Industry
Hospitality
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