Job Description
Job Activities
1. Provide excellent customer support through liaison with the customer, third party suppliers, SM’s, ABM’s and other departments
2. Answering direct calls from customers in a prescribed timeframe and delivering service and support for the customer
3. Advise customers on threshold levels for bulk deliveries by analysing and monitoring the signalman sites
4. Providing existing and prospective customers with price information on request
5. Process applications / accounts for Customers
6. Liaise daily with Sales Managers and Area Business Managers on all aspects of customer service for specific customers in each channel
7. Deliver the customer service element of the channel strategy set out in the specific business channel KPI’s
8. Help to maintain customer accounts in CRM (Salsa)
9. Calling existing customers to secure orders to meet or exceed required targets
10. Control aged debt by using Business Planning reports to follow up payment of outstanding invoices.
11. Provide feedback on KPI’s for each channel in relation to sales targets, quotations, order placing, aged debt, DSO
12. Record and gather information in relation to customer complaints ensuring all information is correctly logged. Assist in investigations to close out complaints
13. Raise credit / debit notes as directed
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