Application Deadline:
9 November 2025
Department:
Ticketing Services
Location:
Southbank, London
Compensation:
£36,000 / year
Description
We are currently looking for an Assistant Ticketing Services Manager to join our Visitor Experience and Ticketing team on a full time, fixed term contract until March 2027.
The Visitor Experience and Ticketing department is a large team responsible for delivering a safe and outstanding service, that aims to inspire and engage our visitors. We are committed to quality and are a proactive team ensuring that the site is presented at its best. We are a team who lead, learn and evolve working in close collaboration with many Southbank Centre departments and external partners.
The Ticketing team is led by the Senior Ticketing Services Manager; leading on system maintenance and event set up, and the Senior Ticketing Operations Manager; leading on ticketing duty management operations, Customer Relations and the Contact Centre. The Ticketing Services team is responsible for setting up and maintaining all ticketed events held at the Southbank Centre. We work closely with other teams across the organisation and external partners & stakeholders
The Assistant Ticketing Services Manager will join our busy department alongside 6 other Ticketing Services staff.
Please download the attached Job Description for a full overview of this role's responsibilities.
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The annual salary stated is based on the Full-Time Equivalent (40 hours per week). If the job is part-time, the weekly hours will be stated within the advert.
The deadline for applications is 23:59 on the closing date for the job posting.
Please note, applications sent via Email or 3rd party agencies
will not be considered
.
Need reasonable adjustments? Please contact us so we can help make the application process accessible to you. Be sure to include the job you are applying for and your full name.
We welcome applications from all backgrounds. By attracting people with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our colleagues.
Key Responsibilities
* To deliver the highest possible quality of ticketing service and client management to the Southbank Centre internal departments, producing partners, commercial promoters and other hiring parties in a wide-range of ticketing set-up and maintenance procedures to streamline and maximise ticket sales.
* To support the Ticketing department in its Digital First strategy and liaise with relevant internal departments to keep documentation up to date to ensure a cohesive approach across the organisation.
* To support organisational policies to capitalise on the potential income of all events by providing expertise and advice for the implementation of sales initiatives and dynamic pricing.
* To support the Go Live process to ensure that the team are meeting deadlines for events and activities to go on sale within the agreed timetable.
* To support delivery of comprehensive reporting on all aspects of ticketing activity.
Skills & Experience
* A passion for providing an excellent experience for visitors.
* Demonstrable experience of venue ticketing operations and related systems.
* Expertise with Tessitura ticketing system or a similar ticketing system.
* Demonstrable experience working with event promoters, artistic partners and ticket agencies.
* Experience of working within dynamic team in a visitor-focused operation.
Benefits
As well as working at one of London's most popular and exciting sites the successful candidate will also benefit from the following:
* A min 5% pension contribution (going up to 8% depending on employee contribution), from day 1 of employment
* 28 days annual leave, plus bank holidays
* Hybrid working model (3 days office working, 2 days from home)
* Enhanced sick pay
* Enhanced family leave benefits
* Up to 30% discounts at onsite retail, food and beverage vendors
* Staff ticket offers for SC events
* Free entry to Hayward Gallery
* Free/discounted entry with other reciprocal organisations
* Free staff yoga