Customer Service Advisor Level 1 Stoney Stanton Full time, Permanent The Customer Experience team at Calor Gas are looking to recruit an engaging and proactive Customer Service Advisor to provide a primary point of contact for external customers via the phone and in written correspondence, directly resolving matters on first contact where appropriate. Shift Pattern: Our Customer Service sites operate on operational opening hours of Monday to Friday 8am - 8pm which is scheduled to an early/mid/late shift basis • Shifts are planned on a rolling basis with notice given for any changes • Saturdays: 09.00 - 13.00 • Bank Holidays: 09.00 - 17.00 Key Responsibilities: • Handle inbound and outbound customer calls, addressing inquiries and providing assistance promptly. • Process customer orders accurately and manage account administration to ensure timely and efficient service. • Actively promote Calor services during customer interactions to drive business growth. • Investigate and resolve customer complaints within established guidelines, using sound judgment to achieve positive outcomes. • Meet performance targets and service quality standards set with the Team Leader. • Collaborate with team members and support other departments to achieve shared goals and ensure seamless service delivery. • Identify and implement process improvements to enhance customer satisfaction and align with business objectives. • Maintain a positive, proactive attitude toward learning, adapting to change, and sharing best practices. • Ensure the accuracy, security, and quality of customer data, addressing or escalating service-related issues as needed. As such we would like you to have/be: • Have exceptional communication and relationship-building skills, showing genuine care for customers through active listening and a consultative approach. • Demonstrate a strong sense of ownership and pride in delivering quality work. • Be highly organised and capable of performing effectively under pressure. • Exhibit excellent attention to detail in all tasks. • Have knowledge of IT systems such as Microsoft office and SAP. • Thrive in a fast-paced environment with a high volume of calls. What we can offer you! • 25 days annual leave • Holiday Purchase Scheme • Private medical insurance • Company pension scheme • Overtime is available during our busy months • Free onsite parking • Staff Discounts on Gas