TJX Europe At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—TK Maxx & Homesense, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team—a Fortune 100 company and the world’s leading off-price retailer. Job Description: This role is responsible for the smooth delivery of HR Service Centre support to all our associates across Europe through phone, email, live chat or face to face. This will require a good understanding of the HR policies, processes, and Workday system knowledge in their respective countries. Volume is high daily where you are required to deliver routine HR advice against the HR service catalogue and performance dashboard in each country. HRSC is also the first point of contact for general payslip queries receiving high volume of calls on pay day. Key Responsibilities Service Delivery Manage and support the phone lines open from 9am to 5pm taking responsibility for call wait times Deliver guidance and support to managers via phone, email, live chat and face to face encouraging them to be self-sufficient Provide consistent and expert advice in line with HR policies and country legislation Log and manage cases using ServiceNow and be responsible for your own ticket closure Identify opportunities for process and system improvements and work with your manager to make recommendations Maintain a high level of knowledge of the Workday system and the processes Manage and maintain accuracy in all your correspondence Support other areas of the HRSC with calls and emails in peak periods Attend Training and upskill sessions delivered by the HRSC Manager and ER with support from the HRBP’s Support with User acceptance testing (UAT) of upgrades, new releases, integrations for our HR systems Work with and refer to the Senior Advisor, HRSC Manager, HRBP’s and ER for complex cases and support Ensure audit compliance is met with any transaction you process Key Skills, Knowledge & Experience Confident and credible as the face of HR to the business Experience of conflict management and resolution Customer focused Ability to challenge tactfully and to build capability to self-serve Able to work to tight deadlines Accuracy is critical in this role Attention to detail is essential Ability to work accurately under pressure while maintaining high customer service standards Excellent communication skills both written and oral Excellent IT skills with knowledge of Word and Excel Positive and confident approach Ability to spot patterns and identify where there is an opportunity for improvement HR Professional education or qualification is ideal Experience of working in a HR Service Centre would be an advantage As proud as we are of our past success, it’s our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation. Address: 73 Clarendon Road Location: EUR Home Office Watford GB