Norfolk Swift Response - Reablement Liaison Officer
Join CEMP in the fast‑paced, responsive social care service as a Reablement Liaison Officer. The role is a hybrid position based at County Hall, Norwich with working hours of 22 or 18.75 hours per week.
Working Pattern
This is a hybrid role, with shifts split between home and office. Shifts are 6am–2pm (AM) and 2pm–10pm (PM), including weekends and bank holidays on a two‑week rota (pattern to be discussed at interview).
What You’ll Be Doing
* Taking referrals via phone and our social care system (Liquid Logic)
* Working alongside the East of England Ambulance Service to respond to incoming referrals for Swift and Night Owl services
* Triaging incoming information against service eligibility criteria, escalating to a manager where unclear, and making timely decisions on referrals
* Planning and coordinating staff logistics, ensuring the right teams are sent to the right calls, making effective use of staffing resources
* Deploying support workers to respond to unplanned care needs such as falls, personal care, or welfare checks
* Providing real‑time support to our support workers in the field, answering queries and offering a calm, reassuring voice
* Supporting referrals into Norfolk First Support
Why This Role Matters
You’ll be at the heart of a service that operates 24/7, 365 days a year, helping people remain at home and avoid unnecessary hospital visits. Your coordination and decision‑making will directly impact the quality and speed of care delivered.
Who We’re Looking For
* Someone who is adaptable and able to respond to changing priorities and challenges
* Excellent ICT and customer service skills
* Ability to work under pressure and to tight deadlines
* Confidence in assessing risk and making decisions independently, knowing when to escalate to a manager
* A collaborative mindset and a team‑focused attitude
Why Join Norfolk Swift Response?
* Guaranteed salaried hours and paid induction, with potential for overtime
* Competitive annual leave and pension scheme
* Norfolk Rewards employee discount programme
* Blue Light Card eligibility
* Health and wellbeing support, including fast‑track physiotherapy and counselling through Norfolk Support Line
* Opportunities for career development and progression
Recruitment & Application Dates
Priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.
Redeployment closing date: 9 November 2025 at 23:59
All other applicants closing date: 16 November 2025 at 23:59
Seniority level
Entry level
Employment type
Part‑time
Job function
Other, Information Technology, and Management
Industries
Security Guards and Patrol Services
Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria. You can also find information on our Terms and Conditions here.
Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.
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