The Role
Fortem Solutions are currently recruiting for a Contact Centre Team Leader to join our Out of Hours Call Centre team. This role will be based remote to begin with but training will be in the Hitchin Head office, so you will need to live close by. This is a permanent position. Weekly working pattern is: Monday to Thursday - 11pm - 8am (finishing Friday morning) Totaling to 32 hours per working week (8 hrs per day with 1 hour lunch break).
The Customer
Here at Fortem we are committed to delivering an excellent service to our clients and tenants alike. 24/7 innovative Smart Hub that is the heartbeat of our business and allow us to continuously improve our service through exciting technology and dedicated colleagues. Your commitment, ideas and drive will help to shape this service offering. Our Out of Hours Call Centre team provide an efficient and customer focused service, to a range of customers with a variety of needs in response to service requests and emergency support relating to property maintenance situations.
Duties and Responsibilities
Leading and managing a team off call centre operatives
Monitoring and evaluating operator performance, providing learning opportunities, in the moment coaching and sharing best practice.
Managing the flow of inbound and outbound calls
Training and ...