A highly successful and rapidly growing global business is looking for an IT Support Engineer with 1st and 2nd Line Support experience to join their IT team. This is a fantastic opportunity to join a company that prides itself on supporting and developing its employees; onsite gym, free breakfast and lunch, and other benefits are provided.
This IT Support Engineer role is a hands-on position where support is often provided face-to-face, over Teams, or on the phone. It suits a personable, friendly, customer-focused IT Support Engineer, IT Support Analyst, 2nd Line Engineer, or Desktop Support Engineer. Alongside BAU support, there will be interesting project work.
Key responsibilities include:
1. Providing telephone and email support for internal users
2. Software installation, desktop imaging, software inventory, and monitoring
3. Configuration and installation of physical and virtual servers
4. Administration and configuration of Cisco networking devices (Switches / Firewalls)
5. Backup administration
6. Logging problems accurately within the Helpdesk system, resolving promptly, or escalating as needed
7. Assisting with projects related to technology infrastructure and software
8. Managing and ensuring the efficient handling of support requests
9. Participating in meetings and system demonstrations
Skills required:
* Professional manner with excellent communication skills
* Experience in installing, supporting, and troubleshooting:
* Windows 11
* Microsoft Office 365
* Exchange
* Active Directory
* Networking (DNS, DHCP, TCP/IP)
* VMware/Hyper-V
Ability to work under pressure, listen, interpret customer needs accurately, and maintain a positive attitude.
The salary for this role is up to £45,000 plus benefits including:
* Free onsite gym
* Free breakfast and lunches
* Cycle to work scheme
* Private healthcare and pension
* 22 days holiday per year, increasing with service
* A friendly, fun, and exciting environment with regular company-funded social events such as seasonal parties
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