If you are enthusiastic, self-motivated, customer oriented, well presented and have a good focus on customer service, you are just the person to fill the position of Service/Warranty Advisor.
Marquis Leisure are the largest motorhome and caravan dealer in the UK, established in 1973. Offering a wide range of both new and used motorhomes and caravans across 12 branches nationwide.
We have an exciting new opportunity for the right candidate to join our team.
The successful applicant ideally will have experience in a motorhome, caravan, car or similar service environment. Requires a good knowledge of all Microsoft platforms and be PC literate, full training will be provided on company systems.
The role of Service/Warranty Advisor will require you to aid the service department by providing a co-ordinated administration service for all warranty activities. This will include processing estimates, ordering/sourcing of parts, booking in/out of parts and invoicing for all warranty related issues. You will be in contact with customers, either by telephone, email or visiting in person, ascertaining warranty enquiries and processing through all systems following company procedures.
Record, check and process all claim settlement paperwork received from manufacturers and concessionaires.
You will also be required to cover General after Sales/Service Reception duties on occasions.
We are looking for a friendly, confident and capable individual who can deal with all kinds of customers under pressure and remain professional at all times.
Key Skills include: Excellent Communication Skills, Flexibility, Excellent Customer Care Skills and Good Administration Ability.
Key Objectives
* All warranty administration duties including letters, emails, quotes, prospects, sending mail etc within a timely manner.
* Processing warranty supplier invoices.
* To action all aspects of manufacturing and used vehicle warranty claims.
* Process the return of all warranty parts and maintain records.
* To check service/warranty job cards are completed correctly within manufacturing guidelines.
* Booking in service/warranty re-works via emails/telephone.
* Updating service customers via telephone/emails.
* Upselling workshop services at time of booking.
* Assisting with parts supply.
* Assist with allocating jobs in the workshop.
* Support for the onsite accessory shop during busy periods and cover of holidays (2-3 Saturdays per year, plus during normal working hours if necessary) (Exeter branch only).
* Adhoc duties to cover for service reception and parts on occasions when required.
* Completion of all the necessary paperwork and input into the company computer system to ensure the smooth running and efficiency of all claims.
* Ensure a high level of customer service is maintained at all times by following and working within our computer system and customer care programme.
* Liaise closely with the Service Manager and Sales/Service Teams.
* Performing any other ad hock tasks, as required, which will help to contribute to the overall performance of your branch and or the Marquis Group.
* Promotion of the ‘Marquis Motorhomes ’ group, its products and services.
Person Specification
* Languages – must be fluent in English and be able to write competently.
* Excellent verbal communication skills – has the ability to convey information verbally to fellow team members and customers.
* Stability under pressure – reacts well to change and stays positive despite setbacks.
* Able to work as part of a team.
* Able to adapt to the companies needs in the way we deliver our service.
* Reliable and takes pride in the quality of their work.
* Process driven and able to create and deliver new ways of improving the role.
* Full UK Drivers Licence.
Hours of work are full time. Flexibility will be required around busier times of the year. As part of the Marquis team you will be given the opportunity to further your career with the many training opportunities on offer. Attractive salaries and benefits are available for all depending on experience. The company also offers a pension scheme which will be available upon successful completion of your 3 month trial period.
So, if you can create an opportunity rather than wait for one to happen apply now.
Marquis Gloucestershire, Marquis Northants
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