Overview
Sales Assistant (Customer Advisor) position with Cotswold Outdoor Group. Location: Guildford, Surrey. Salary: £12.46 per hour. Employment type: Permanent, Part-time.
Note: Flexible availability with rotas published 4 weeks in advance. Must be able to work weekends and regular shifts as needed.
About us
We believe life's better when it's lived outdoors. We help people enjoy the outdoors with trusted brands, expert advice, and a commitment to protecting the planet. We’re part of the Cotswold Outdoor Group, which includes Runners Need and Snow + Rock. We offer opportunities to learn, grow, and be part of something bigger.
What you'll be doing
* Deliver a standout shopping experience by understanding each customer's needs and helping them find the right outdoor gear
* Maintain a welcoming store environment and work with your team to create a great customer experience
* Build product knowledge through training and hands-on experience to offer reliable advice
* Learn and deliver specialist services such as gait analysis, boot fitting, and rucksack fitting—with full training provided
* Keep shelves tidy, products easy to see, and the stockroom organised
* Be part of a flexible team, with weekend shifts included
* Take advantage of regular development opportunities to grow your skills and career
We’re looking for someone who
* Enjoys helping people and provides excellent customer service
* Communicates well with a variety of people
* Is organised and can manage multiple tasks
* Eager to learn about outdoor products and the outdoors
We operate zero-hour contracts with flexibility; rotas are published 4 weeks in advance and availability should be confirmed accordingly. You will need to work regularly to remain an active colleague and be offered work.
What you'll get from us
* Starting salary of £12.46 per hour (£10.45 per hour if under 21)
* Employee Assistance Programme for wellbeing support
* Ongoing training from top outdoor brands and our in-house development team
* 40 - 60% discount on outdoor clothing and gear
* Up to 33 days holiday (pro-rated based on role and hours) with the option to buy more
* Yearly bonus of up to £750 (based on hours worked)
* Discounts on everyday essentials through our perks platform
Everyone's welcome
We welcome applications from all genders, backgrounds, and experiences. Diversity strengthens our teams. Please share your authentic application; we encourage honesty and discourage generic or AI-generated submissions. This advert may close early if we receive a high number of applications.
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