Overview
Mindplace Centre Manager – Cardiff, CF10 4BZ
Permanent • Full time - 37.5 hours a week • Competitive salary + fantastic benefits
We make health happen.
Role
As the centre manager for Mindplace, you will be accountable for leading and owning all Mindplace Centre activities to ensure performance is optimised and clinical governance processes are adhered to. You will drive and improve operational performance across all service lines and ensure the Mindplace Centre consistently delivers the highest standards of customer service and satisfaction.
Responsibilities
* Support the Regional Operations Manager with the opening of new Mindplace centres across the region
* Lead and manage the commercial and business needs of the Mindplace Centre, overseeing and maintaining client contacts and business relationships
* Drive operational efficiency through effective utilisation and scheduling of resources; strive for profitable growth, drive innovation, and keep the customer at the centre of everything we do
* Use insights from the Net Promoter System to continually drive improvements to the customer experience across the Mindplace Centre
* Own the local marketing plan, raise the centre's profile in the local community, and collaborate with Marketing and Sales to convert leads into new business
* Act as the operational lead with key corporate clients and support the Regional Onsites Manager with new business opportunities locally and service line developments
* Analyse failure demand, customer satisfaction results, complaints and feedback; identify root causes and implement speedy remedial actions
* Maintain and develop a robust control environment to ensure all clinical staff adhere to professional and regulatory requirements (e.g., CQC, HCPC, BABCP, CQQ)
Key Skills / Qualifications
* Healthcare management experience – Mental Health experience is desirable but not essential
* Strong operational experience
* Experience of onsite corporate healthcare, leading large teams and people management with ability to engage and motivate
* Excellent interpersonal skills and the ability to communicate with employees, colleagues, customers and corporate clients
* Experience of working in a regulated environment
* Experience of the mental health and healthcare and/or wellbeing industry
* Track record of driving business performance and delivering results
* Strong problem solving and project management skills
* IT proficiency including Microsoft Office
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
* Equivalent to 25 days holiday per year, increasing with length of service, with option to buy or sell
* Bupa health insurance as a benefit in kind
* Enhanced pension and life insurance
* Option to join dental insurance scheme at a discounted rate
* Access to our Digital GP platform on your mobile
* Access to family mental health line
* Financial wellbeing channels
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”; we champion diversity and value the communities and customers we serve. We especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. We aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role, and we’ll make reasonable adjustments during the recruitment process.
All employees have a duty to ensure safeguarding of children, young people and adults at risk is prioritised and acted on appropriately.
Time Type: Full time
Job Area: Clinical Services
Locations: Mindplace Cardiff
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