Overview
Job Title: Repairs Call Handler
Location: Norwich
Start Date: As soon as possible.
Duration: Ongoing could go permanent for the right candidates
Job Type: Part-time, 3 days a week ideally Monday Tuesday and Wednesday
Working Hours:
* 9:00 AM – 5:00 PM
* 30 minutes lunch break
* FREE parking
Responsibilities
* Receiving inbound calls from customers reporting a fault
* Logging the fault on the database and coordinating contracts internal and external to resolve issue
* Assist in the processing information and updating databases
* Replying to email enquiries and updating customers on the status if their issue
* Coordinating diaries with customers and contractors
* Maintain accurate records and documentation.
* Ensure compliance with all safety issues are reported.
* Collaborate with team members to optimise workflow and productivity.
* Perform other related duties as assigned.
Qualifications
* Strong attention to detail and organizational skills.
* Ability to work independently and as part of a team.
* Excellent communication skills and happy in a high volume call handling role
* Previous experience in a similar role is preferred but not required.
Benefits
* Competitive salary
* Opportunities for professional development
* Supportive and collaborative work environment
* Permanent opportunity
If you are a motivated individual with a keen interest in diagnostics and a commitment to excellence, we encourage you to apply online or contact Maxine or Andrea at Reed Norwich for further information.
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