Job Title
Membership Manager
Contract Type
Permanent, Full-Time
Location
Head Office, High Wycombe (hybrid working available)
Salary
Services (SE 4) Circa £32,500
Benefits
36 days holiday (including bank holidays), enhanced parental leave, flexible working, private counselling service, professional development opportunities
Closing Date
3rd November 2025 (early applications may be reviewed as received)
About the Role
In this pivotal role, you will oversee the operational delivery of our membership scheme, driving acquisition, engagement, and retention to support the charity’s growth and impact. Working closely with the Director of Membership, Services and Volunteering, you will help shape and deliver a high-value membership programme that strengthens our community and supports our mission to ensure no life is limited by coeliac disease.
Key Responsibilities
* Lead the membership services team to deliver excellent service, ensuring a high-quality experience for all members and stakeholders.
* Implement acquisition and retention strategies to grow membership and maximise engagement.
* Oversee the day-to-day operations of the membership journey, from onboarding and renewals to reactivation campaigns.
* Work collaboratively across teams to enhance member engagement through volunteering, mentoring, advocacy, and fundraising.
* Track and analyse member behaviour and key performance indicators to identify opportunities for continuous improvement.
* Ensure compliance with GDPR and maintain accurate, consistent communication across all member touchpoints.
About You
* Proven experience in delivering excellent service, ideally within a membership or customer engagement role.
* Strong leadership skills with the ability to motivate and develop a team.
* Excellent verbal and written communication, with strong analytical and project management abilities.
* A proactive approach, able to manage multiple priorities and deliver projects on time and within budget.
* Sound understanding of GDPR and data management practices.
About Coeliac UK
Coeliac UK is the charity for people who need to live without gluten. For over 50 years we’ve been helping people with coeliac disease and other gluten‑related conditions live happier, healthier lives. We campaign for better food access, fund medical research, and provide trusted support to our community.
Equal Opportunities
Coeliac UK is an equal opportunities employer and we are determined to ensure that no applicant, employee or volunteer receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which can’t be shown to be justifiable.
How to Apply
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
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