Role: Voice Provisioning Engineer Location: Gateshead Salary: £30,000 - £42,000 + Car Allowance Profile Planet Recruitment are proud to be working with a very well-respected telecommunications company, who are looking to add a Voice Provisioning Engineer to their team. My client has a provisioning engineering team based in Gateshead which consists of highly skilled voice coordinators and technical engineers. In this position you will support internal & external teams, design and coordination of UCaaS solutions, SIP delivery, Complex orders, technical support & liaison with 3rd parties providing relevant products or services, delivering BAU or complex bespoke projects. Key Responsibilities Project provisioning including remote system/site builds, user configuration, remote support, technical guidance to end users or engineers, project calls, escalations. On site installations. When required you will be expected to carry out installation of voice equipment on customers sites. This may include implementing of equipment in data centres or customer premises. Assist with end user technical query's, Carry out site and desktop technical surveys, Architecture, and costing. Technical customer presentations, technically validate and sign-off solutions plus creation and approval of documents such as FDS, PID, SOW's. Oversee project delivery by managed the end-to-end process, ensuring timely and quality completi...