Service Manager - Hereford
Full time - Permanent
Who We Are – Lifeways
Every day at Lifeways, our team members make a difference — and on our new careers website, you can read their real stories. You’ll meet people who have built rewarding careers with us, and people whose lives have been transformed through the support we provide.
The Opportunity
We are seeking a passionate and self‑motivated Service Manager to lead a range of specialist mental health care packages, supporting a diverse group of individuals with mental health needs.
This is a dual Service Manager role covering both Moor House and the Tillington Road service.
Moor House is a 16‑bed, flat‑based supported living service providing accommodation and 24‑hour support for individuals with complex mental health needs. The focus is on supporting people to develop their daily living skills while monitoring and managing their mental health in partnership with their wider professional network.
Tillington Road is an outreach service where individuals live independently in their own homes with full tenancies. The aim of the service is to promote independence, increase community involvement, and support individuals to maintain their homes while progressing towards meaningful activities and employment opportunities.
The successful candidate will oversee both services and manage two Deputy Managers. At Moor House, there is a team of five full‑time Recovery Officers, while Tillington Road has a dedicated Engagement Officer working alongside the Deputy Manager and Service Manager to support five individuals living in the community.
This is an exciting leadership opportunity for someone passionate about recovery‑focused, person‑centred mental health support and driving positive outcomes for the people we support.
In this role, you will
* Support, inspire, and develop your team of recovery workers and team leaders to deliver outstanding care.
* Oversee the delivery of high‑quality care and support for individuals.
* Drive service improvements and quality standards.
* Build strong relationships with your team, families, and communities.
What You’ll Bring
* A minimum Level 3 qualification in Health & Social Care with Level 5 being desirable (or working towards it).
* Strong experience in operational and people management.
* A genuine passion for quality care — and the ability to lead by example.
Why Join Lifeways
When you join Lifeways, you step into a leadership role in a company that values and invests in its people. Our shared values guide everything we do: Caring – Honest – One Team – Innovative – Courageous – Equal.
You’ll get
* Leadership development programmes & progression pathways.
* A supportive, inclusive workplace culture.
* Matched contribution company pension scheme.
* Wellbeing resources and mental health support.
* Reward and recognition schemes.
* Discounts on shopping, tech, travel, and more through CHOICE Rewards.
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