Senior Service Design Consultant
Location: London (Full Time, Onsite/Hybrid)
Job-Type: Permanent
Salary: Up to £64,000
Active UK SC Clearance or higher required
We’re working with a forward-thinking digital services team delivering impactful client solutions. As part of their continued growth, they’re looking for a Senior Service Design Consultant to join their high-performing team in London and support key strategic service design initiatives.
This is a brilliant opportunity for a Senior Service Design Consultant with deep expertise in end-to-end service design who thrives in collaborative, user-centred environments. You’ll work alongside client project teams and senior stakeholders to co-create, evolve, and deliver services that meet both business and user needs.
Think service strategy, agile delivery, and user research meets visual communication, cross-team collaboration, and hands-on service delivery leadership—with plenty of opportunities to expand into digital strategy, product management, and business architecture. You’ll play a pivotal role in shaping services that drive meaningful impact.
Key Skills & Expertise:
* Proven experience designing services end-to-end and improving underperforming services.
* Confident working with senior stakeholders, advocating user-centred design, and presenting clear recommendations.
* Strong understanding of Agile methodology and team dynamics, including service delivery leadership.
* Expertise in generating service artefacts such as service maps, blueprints, or value propositions.
* Skilled in simplifying complex processes across departments, making information clear and actionable.
* Experience in related design disciplines: UX design, business analysis, digital strategy, business architecture, or product management.
* Public sector or GDS experience is advantageous but not essential.
You’ll enjoy:
* An inclusive, people-first culture recognised across the UK for its support of diversity, gender equality, and social mobility.
* Long-term career growth in a company committed to innovation and agile service delivery.
* Flexible benefits including private health and dental cover, contributory pension, additional holidays, wellbeing contributions, and relocation support up to £8,000.
If you’re a Senior Service Design Consultant looking for meaningful work, impactful projects, and the support to grow, submit your application below or contact Declan Bryson at Anson McCade on 07529 161950 quoting reference AMC/DB/SVC/02.