We are looking to recruit a Data Activity Clerk / Receptionist for the Cancer Care Haematology Unit based at the Cancer Care & Haematology Unit, Stoke Mandeville Hospital.
This post is being offered to a suitable candidate with an interest in haematology/oncology. The successful candidates will be part of a team which is responsible for the provision of data input and supporting the reception area. The successful applicants should have good knowledge base of IT systems used within the hospital, however training can be given.
Your main location will be Stoke Mandeville Hospital, however it is required to cross-cite work at Wycombe Hospital. There will also be opportunities to work from home, though you will mostly be required to work on site.
Main duties of the job
* Precise data entry for appointments, nurse activity, treatment activity etc.
* Welcome patients, visitors and trust staff. Provide receptionist service via telephone, email etc.
* Make, amend and cancel outpatient appointments as necessary.
* Attend to patients on arrival and liaise with the medical staff to ensure that correct data is recorded on the Careflow system.
* Register new patients and ensure patient details are correct.
* Deal sensitively with large numbers of telephone queries from patients/relatives, General Practice surgeries and medical / administration staff at all levels.
* Working together with the administration staff to assist in the preparation of clinics.
* Communicate effectively and sensitively with patients who did not attend their appointments, either by telephone or letter in order to facilitate another appointment.
* Arrange hospital transport and interpreters for patients attending the clinic.
* Flexibility for covering illness/annual leave with team members, including cross-site cover.
* General clerical duties i.e. filing, faxing, photocopying, printing/ posting letters
About us
Listen to why colleagues think we are a great place to work! -
BHT - A great place to work (buckshealthcare.nhs.uk)
What does Buckinghamshire Healthcare NHS Trust offer you?
* As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.
* We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes.
* We provide a range of health and wellbeing services to promote a healthy, happy workforce.
Why work for us?
* We're committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
* As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
* Greater diversity withinourBHT familyimprovespositive outcomes for the people and communities we serve.
What do we stand for?
* Our vision is to provide outstanding care, support healthy communities and be a great place to work.
* Our mission is to provide personal and compassionate care every time.
* Our CARE values are collaborate, aspire, respect and enable.
Job responsibilities
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.
If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number.
Person Specification
Education & Qualifications
* Educated to English GCSE or equivalent.
Special circumstances
* Ability to work across site
Skills, Abilities & Knowledge
* Good keyboard skills are required for data entry
* Clear and concise verbal communication to ensure accuracy of information being required or transferred
* Sensitive to patient's telephone calls and their needs and able to react to changing demands with politeness and efficiency
* Ability to work under pressure and meet timescales
* Able to work on own initiative and as part of team to ensure cross cover of all aspects of work
* Knowledge of Trust systems for the day-to-day administration.
Experience
* Experience in customer care
* Previous experience in NHS
* Previous receptionist experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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